Privacy Policy.

1. Introduction

Brixel Group Pty Ltd (ABN 52 701 562 432, ACN 701 562 432) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By engaging our services or providing us with your personal information, you consent to its collection, use and disclosure as described in this Privacy Policy.

2. About Us

3. What Personal Information We Collect

Identity & Contact

• Full name and date of birth
• Residential and mailing address
• Email address and phone number

Financial Information

• Household income and employment details
• Assets and liabilities
• Existing property ownership details
• Borrowing capacity and mortgage information

Identity Verification Documents

For AML/CTF compliance (AUSTRAC AAN: 203973104), we may collect Australian passport, driver's licence, or Medicare card. Documents are only collected to the extent required by law.

4. How We Collect Your Information

• Website contact and Clarity Call booking forms at www.brixelgroup.com.au
• Telephone, video or in-person consultations
• Signed client service agreements and onboarding documentation
• Referrals from mortgage brokers, financial planners or referral partners
• Our CRM platform (Go High Level)
• Lead forms on Meta platforms (Facebook and Instagram) when you submit your details in response to one of our advertisements

5. Why We Collect and Use Your Information

• To provide property search and acquisition services
• To develop a property search criteria framework appropriate to your circumstances
• To communicate with you about your engagement and property transaction
• To verify your identity under our AML/CTF obligations
• To liaise with mortgage brokers, conveyancers, solicitors, property managers and developers
• To send marketing communications where you have consented or where permitted by law
• To comply with our legal, regulatory and contractual obligations

6. Disclosure of Your Information

Service Providers

• Mortgage brokers and finance specialists
• Conveyancers and solicitors
• Property managers
• Property developers and vendors

Regulatory Bodies

AUSTRAC (AAN: 203973104) where required under the AML/CTF Act 2006 (Cth).

Technology Platforms

• Go High Level — CRM (servers may be in the United States)
• Squarespace — website hosting
• Google Analytics
• Meta (Facebook/Instagram) — Meta Pixel and Meta Lead Ads (details you submit through a Facebook or Instagram lead form are processed by Meta and passed to us)
• Google Workspace — Google Sheets and Gmail, used to receive and manage enquiries (servers may be outside Australia)
• Formspree — website form processing (servers may be in the United States)
• Zapier — transfers enquiry details between the platforms above (servers may be in the United States)

Some of these providers store or process information outside Australia, including in the United States. We take reasonable steps to ensure they handle your personal information in a manner consistent with the Australian Privacy Principles.

7. Marketing Communications

You may opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us at [email protected].

8. Data Retention

Client records and identity verification documents are retained for a minimum of seven (7) years in accordance with our AML/CTF Act obligations. Marketing records are retained until you opt out.

9. Your Rights

You have the right to request access to and correction of your personal information. Contact us in writing — we will respond within 30 days at no charge.

For unresolved privacy complaints, contact the OAIC: www.oaic.gov.au | 1300 363 992

10. Contact Details

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always available at www.brixelgroup.com.au. Continued use of our services constitutes acceptance of any updated policy.

12. Governing Law

This Privacy Policy is governed by the laws of Queensland, Australia and the Commonwealth of Australia, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.